Last updated: September 2026
We want you to be confident buying from Techtonix TZ. Because we sell electronics and most orders are arranged over WhatsApp with payment on delivery, this policy is built around that process — inspect first, pay once you're satisfied, and a clear path to a fix if something's wrong afterward.
When your order is delivered, or when you collect it in-store, please check the item — including that it powers on and matches what you ordered — before making payment. This is your first and easiest opportunity to catch a wrong or damaged item, since no online payment has been taken.
If a problem only becomes clear after you've paid and taken the item home, you can request a return or exchange within 7 days of purchase, provided the item is:
Message us on WhatsApp with your order details and, where possible, a photo or short video of the issue. We'll confirm next steps and, if needed, arrange for you to bring the item to whichever branch is closest to you — Arusha or Dodoma.
Once we've confirmed the issue, we'll offer one of the following: a replacement item, store credit, or a cash refund at the branch where you return the item. Because we don't process online payments, refunds are handled in person rather than through an online payment reversal.
Many of our products also carry a manufacturer's warranty separate from this policy. Where one applies, we'll help you use it — ask us at the time of purchase what coverage a specific product includes.
Reach us on WhatsApp or by phone at +255 786 357 362, by email at support@techtonixtz.com, or in person at our Arusha (Friends Corner, Opposite Puma Sheli) or Dodoma (Barabara ya 10) shops.